Hall Natural Therapies

Terms and Conditions

This website, www.hallnaturaltherapies.com.au, is owned and operated by Anita H Kilby ABN 35 010 266 500

This document sets out the Terms and Conditions for using my website. When you use this website, you agree that you are over 18 years of age and you agree to be bound by these Terms and Conditions. If you are under 18 years of age you must discuss with your parent/guardian any information from this website which you intend to make use of. All services and products offered on this website and through a consultation are regulated by Australian Consumer Law.

I operate in accordance with the Scope and Standards of Practice and the Code of Professional Ethics as set out by the Australian Natural Therapists Association (ANTA), and the NSW Code of Conduct for unregistered health practitioners. My membership with ANTA requires me to hold current first aid qualifications and professional indemnity insurance, and to undertake continuing professional education.

Contact Details

Anita Kilby

Clinic/office/postal address: 1255 Barton Highway, Wallaroo, NSW, 2618

Email: anita.kilby@bigpond.com

Phone: 0411 494 680 during business hours


This website and my Facebook page contain health related articles and information which are provided solely for general informational and educational purposes, it is not intended to be used to diagnose or treat any health condition. This information is not to be taken as or substitute for medical advice or counselling. I accept no responsibility if you rely on this information to take any action, delay seeking medical advice or suffer any loss/damage as a result. Please use your own common sense and don’t ignore symptoms – they are telling you something isn’t right.

Whilst every effort is made to provide current and accurate information, users must exercise their own common sense, skill and care in how they use the information. Every effort is also made to provide general cautionary advice regarding the information provided, but it is still the individuals responsibility to seek appropriate medical and health advice from a doctor or other health practitioner to have their personal circumstances taken into account. If you suspect you have a medical problem, contact your health provider promptly.

Naturopaths in Australia are not able to diagnose any medical condition. I recommended you see a doctor to obtain a diagnosis and to rule out any serious medical conditions prior to consulting a naturopath.

The information provided is based on my professional training and my own research. I make every effort to ensure it is accurate and relevant, but please let me know if you notice any errors, have concerns about the content, or would like further references.

If you choose to download anything from my website, you do so at your own risk. I accept no responsibility for any viruses or other damage that may occur on your end as a result of using my website. I rely on my web host company GoDaddy to provide a safe online environment and have no control over their risk management systems and practices.

The websites listed under ‘Favourite Sites’ are to people or organisations that I like and have used myself. Links to those websites should not be taken as an endorsement of all the information, material or products on those websites

This website contains links to other websites that are not operated by me. I receive no financial incentives or compensation from any of those websites nor from any person associated with those websites unless I have clearly stated such a relationship exists.

I have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services nor for any damages you may incur as a result of using those websites. Please check the privacy policy of those websites before disclosing any personal information.

Intellectual Property

The content of this website is protected by copyright. Everything on this website has been written by me unless I have acknowledged another source. No portion of this website may be copied or replicated in any form without my written permission.


I aim to provide effective and appropriate naturopathic advice within my scope of practice, in a caring and safe environment. If for some reason you find my services, website or Facebook page to be unsatisfactory in any way, please contact me so we can discuss your concerns and try to find a mutually satisfactory outcome. If you don’t feel comfortable addressing your concerns with me, you can forward your complaint to:

Health Care Complaints Commission (NSW)

ACT Human Rights Commission if my service was provided in the ACT (my clinic is located in NSW)

Or to my professional association:

The Company Secretary

Australian Natural Therapists Association

PO Box 657

Maroochydore QLD 4558

Or email them: info@anta.com.au

Please refer to their website for the information they require in your written complaint.

Consultation Payment Terms

Naturopathic consultations are to be paid for at the conclusion of your consultation. EFTPOS facilities are available, and cash is accepted. Cheques will not be accepted as payment.

Prices are subject to change without notice. GST is included where applicable. All prices are in Australian dollars except where noted.

Refund Policy

There are no refunds for consultations that have been concluded. If you are unhappy with your treatment, you need to tell me before the session is over. It is important to me that you are happy with your treatment. If you have any cause for complaint, please let me know as soon as possible so we can work together to find a satisfactory solution. If you have specific outcomes in mind for your consultation you need to let me know at the beginning of the consultation so I can either accommodate your needs or explain why that won’t be possible.

If you purchase a supplement (tablets, capsules, powders, ointments) directly from me and then change your mind prior to opening the container, I may consider a refund if the goods are returned within 7 days of purchase and are in the same condition as I gave them to you. I am unable to refund any products that have been opened. Most of the supplements I prescribe are supplied directly by a third-party online supplier. I accept no responsibility for the supply of those products, any issues with their supply is to be addressed directly to the third-party supplier.

There will be no refunds available for liquid herbs purchased from me. The first time I supply a liquid herb mix it will be in a smaller sized bottle which will minimise any costs to you if you find it unsuitable. I offer a taste test before making up the whole bottle to minimise the risk of you finding the product unpalatable.

No refunds are available for any naturopathic or other testing, nor for functional and standard pathology. Pathology testing is carried out by third-party suppliers. I receive no financial incentive or compensation for testing carried out by pathology labs. If I charge you directly for pathology lab testing is it charged at cost.

If you make advance payments for consultations for which I have given you a discounted rate, and request a refund for unused consultations, any refund will be reduced by the amount discounted for any used consultations, ie used consultations will be back-charged at the non-discounted rate applicable at the time of the consultation, then any remaining funds will be refunded.

The above conditions also apply to any health programs offered by me.